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Can I just say what an amazing service you provided. The boots came about seven days quicker than I expected and are perfect. You have made my New Year.Emma B
CustomerInformation
Contents
'Wishlist' Features
Pre-Orders
Exchanges & Returns
- Sale and Discounted Items
- Suspected Faulty Goods
Right to Cancellation
Payment Methods Accepted
Security
- 3D-Secure
Trade Descriptions
Privacy
- Cookies
Please scroll down to find what you are looking for.
'Wishlist' Features
To add something to your Wishlist you need to create an account first and be logged in. You can then add 'Buy Now', 'Pre-Order' or 'Out of Stock' items to your Wishlist. Simply go to the product page of the item you are interested in and then click on the pink box which corresponds to your desired colour and/or size and proceed to click on the '
' button, which is just below the 'add to basket' button.
- Email me when in Stock
If you would like us to notify you by email when we have new stock of an 'out of stock' item simply go to your Wishlist and click on the
button next to the item you wish to be notified about. Where you have asked to be notified, the item is marked 
.
- You can now Share your Wishlist with your friends and family. So, you can add several items to your Wishlist and people wanting to buy presents for you can choose from your selection! To email your Wishlist to your friends and family click on the Share your Wishlist link within your Wishlist and simply enter their names and email addresses in the boxes provided. You can also enter a personal message to be included in the email.
Pre-Orders
If an item is currently out of stock sometimes it is possible to place a Pre-Order (Back-Order). Items which are eligible for Pre-Ordering have
showing, on the product page. We give as much information as possible regarding the expected delivery date and we endeavour to update this as and when we receive more information. All you need do is press the and a line will pop up giving you the expected deivery date.
A Pre-Order can be placed in exactly the same way as a usual order except we will not process payment until we have received these goods in our warehouse. If however you place an order which consists of both 'in stock' and Pre-ordered items, we will process payment just before we dispatch your 'in stock' items.
Exchanges & Returns
Christmas 2008 Returns Policy
In addition to our standard 30 day policy, we have extended our returns policy timescale for goods purchased as Christmas presents. Any goods purchased prior to December 16th 2008 as Christmas presents can be returned to us for an exchange or refund, but must be in our possession by January 15th 2009.
Wrong size? Wrong Colour? Just not what you had in mind? - No worries.
If you are not completely satisfied with your order, you can send all full priced items back to us within 30 days of you receiving your order, for an exchange or full refund (excluding P+P). Please refer to ‘Sale & Discounted Items’ listed below, for our returns policy on these items.
Please note we cannot honor any exchanges or refunds after this 30 day period.
How do I return my order?
1. All items sent back to us (including the boxes/packaging) must be in their ORIGINAL CONDITION i.e. NOT WORN, ALTERED or WASHED and do not tape up or write on shoe boxes. Your return should be packaged with suitable packaging material.
2. To return or exchange an item, please fill out the enclosed form or you can print off a copy here (Exchanges/Returns Form) (this is a PDF document and you will need Adobe Acrobat/Reader installed to view it). Please place this in with your return items.
3. We strongly advise that all goods be returned via a recorded method of delivery (i.e. Royal Mail signed for, Royal Mail Special Delivery or via a courier) and that you get a ‘proof of posting’ certificate from your Post Office or carrier. This will cover you if the goods are lost in the post. Shudoo.co.uk will not be held responsible for any returns that do not reach us and you will remain billed for lost items.
4. Shudoo.co.uk do not cover the cost of returns (unless stated otherwise). To do this we would have to increase the price of our products, which we would really rather not do.
Please send all returns to:
Returns
Shudoo Ltd
Unit C, New Farm
Pickaxe Lane
South Warnborough
Hook, RG29 1SH
Sorry, due to Health & Safety reasons we can not allow customers to drop off their items to our warehouse, under any circumstances.
Refunds will be processed within 30 days of cancellation however it should be much sooner than this. You will receive an email to confirm once the refund has taken place, however it may take a few days to show on your bank statement.
Exchanges will be dealt with as soon as we receive your returned goods. If the exchange is for something of a higher value we may require some of your card details again. Alternative products can be exchanged according to our stock. If we do not have the desired replacement you will receive a full refund and an email confirming this. Please note that there is a postage fee on exchanged items to be sent out.
Sale and Discounted Items
Items on sale or discontinued items can only be cancelled up to 7 working days starting the day after delivery.
Suspected Faulty Goods
In the rare and unfortunate event of your shudoo.co.uk item being faulty, please accept our apologies and contact us to discuss your options.
For UK customers, please return any suspected faulty items via either Royal Mail Recorded Signed For or Special Delivery. On further inspection, in the event that your goods are deemed faulty we will reimburse your return postage fee up to the value of £7.75, back onto your card.
For goods sent back to us via any other methods, whereby we accept responsibility for the postage fees, we will still only be able to reimburse up to the value of £7.75. This does not affect your statutory rights.
For worn, faulty 'Love From Australia' branded stock we aim to repair, and if this is not possible then we will offer a replacement. If neither a repair or replacement is possible, you would then be entitled to claim a refund. This does not affect your statutory rights.
Please note that variations of colour, thickness and texture in double-faced sheepskin are normal due to the natural properties of this material. Returns on sheepskin boots for the reasons noted above cannot be accepted.
Right to Cancellation
In addition to your right to return Products within 30 days, if you are a Consumer (i.e. a natural person who, in contracts to which the Consumer (Distance Selling) Regulations 2000 apply, is acting for purposes that outside his or her business), you have the right to withdraw from your purchase within seven (7) working days of the date the Product is delivered. All customers who cancel under this statutory "cooling off period" shall be entitled to a full refund. Any customers who would like to cancel an order pursuant to this statutory right should contact our customer services team.
Payment Methods Accepted
We currently accept Visa, MasterCard, Visa Debit, Delta, Maestro (Switch), Visa Electron, Solo and American Express (AmEx) cards.
N.B. American Express transactions require additional security checks which could cause a slight delay in processing some orders.
Security
All shudoo.co.uk online purchases take place in a safe environment using the latest security technology to protect our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
All transaction information that is passed to the Protx servers for verification and processing is encrypted using 128-bit SSL certificates: the highest level possible for e-commerce. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing we pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
We take online shopping very seriously and that’s why we are members of ISIS (Internet Shopping is Safe) and IDIS (Internet Delivery is Safe). For Further details of 'Internet Delivery is Safe' please see our 't's & c's' page. You can click on the ISIS and IDIS logos to verify that we are compliant merchants:
3D-Secure
3D-Secure is a culmination of Verified by Visa (VbV) and MasterCard SecureCode (MSC) to further secure CNP (card-not-present) transactions over the Internet. 3D-Secure is just like using chip & pin at an ATM or in a shop – it offers extra identity authentication.
A transaction using Verified by Visa / MasterCard SecureCode will initiate a redirect to the website of your card issuer to authorize the transaction either using private personal details kept by your bank, a user-chosen password, or, more securely, a one-time password.
If you are not already registered for 3D-Secure you will be prompted to do so once you have entered your card details in a transaction. For MasterCard / Maestro / Switch and Solo cards, please register with 'MasterCard SecureCode'. For Visa / Visa Debit / Delta and Visa Electron Cards, please register with 'Verified by Visa'.
(Please right click on either of the icons below and select 'open link in new window')
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
If you are still not convinced about the safety of shopping online, but would like to enjoy the quality of shudoo.co.uk footwear, please call us and place your order over the phone.
Trade Descriptions
We take every care to ensure that the descriptions and specifications are correct at any given time. Colour reproduction is as accurate as the photographic and post production process will allow. However we are aware that with the use of varying VDUs and Internet browsers, slight differences in colour and appearances can occur.
All offers are subject to stock availability.
We reserve the right to end promotions without given notice.
Privacy
Our privacy policy is very simple - we will NEVER share any information that you give us with a third party except to provide you with better service, where we are required to do so by law, or unless stated otherwise.
You may browse the shudoo.co.uk website without entering your personal details. However, at some stages on the website you may be asked for personal information to enable us to reply to any enquiries and/or process your order.
If you register an account with shudoo.co.uk we keep a record of your personal information including name, address, telephone number, e-mail address, and if you place an order, some of your credit card details (i.e. without the CV2 security number). No transactions can take place without the card CV2 number. This information is stored in our database so we may recognise you as a registered customer and to speed up any future orders you place with us.
We also keep a record of your purchases, which enables us to improve our service to our customers. E-mail correspondence is saved so we may track questions or concerns you may have with our products or service.
Any information stored about you by shudoo.co.uk is used only to improve our products and service and we will use your personal information only for:
• Processing orders as effectively as possible
• Business analysis to make your shopping experience with us in the future as quick & as simple as possible.
• Providing you with information about our products and services you have requested.
shudoo.co.uk will share your personal information only:
• With service providers who aid us in delivering our products and services to you. This includes:
• Outside companies who distribute e-mails or products on our behalf.
• Protx (online credit card processing service)
In each instance, we provide them with the minimum amount of information required for them to perform their tasks.
Unlike most other mail-order companies, shudoo.co.uk do not participate in the selling, renting or in any other way sharing of your personal information, including e-mail addresses, with other companies.
If you wish to remove your name from our Newsletter list, please simply click on the unsubscribe link at the bottom of any of our Newsletter e-mails.
To discuss removing yourself from our lists, please contact us via the methods stated on our ‘Contact’ page.
Cookies
A cookie is a small information file that is sent to your computer and is stored, sometimes temporarily, on your hard drive. We use cookies so you can use the shopping basket facility; and if you have registered with us then your computer will store an identifying cookie which will remember and display your registered forename on return visits. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
All prices on this website are inclusive of VAT.
All stock is held in the UK and shipped from our UK warehouse. Please beware of foreign websites where you may have to pay import duty and VAT on top of the order and delivery price.
Please note we DO NOT ship to outside of Europe
'Wishlist' Features
Pre-Orders
Exchanges & Returns
- Sale and Discounted Items
- Suspected Faulty Goods
Right to Cancellation
Payment Methods Accepted
Security
- 3D-Secure
Trade Descriptions
Privacy
- Cookies
Please scroll down to find what you are looking for.
'Wishlist' Features
To add something to your Wishlist you need to create an account first and be logged in. You can then add 'Buy Now', 'Pre-Order' or 'Out of Stock' items to your Wishlist. Simply go to the product page of the item you are interested in and then click on the pink box which corresponds to your desired colour and/or size and proceed to click on the '
' button, which is just below the 'add to basket' button.- Email me when in Stock
If you would like us to notify you by email when we have new stock of an 'out of stock' item simply go to your Wishlist and click on the
button next to the item you wish to be notified about. Where you have asked to be notified, the item is marked .- You can now Share your Wishlist with your friends and family. So, you can add several items to your Wishlist and people wanting to buy presents for you can choose from your selection! To email your Wishlist to your friends and family click on the Share your Wishlist link within your Wishlist and simply enter their names and email addresses in the boxes provided. You can also enter a personal message to be included in the email.
Pre-Orders
If an item is currently out of stock sometimes it is possible to place a Pre-Order (Back-Order). Items which are eligible for Pre-Ordering have
showing, on the product page. We give as much information as possible regarding the expected delivery date and we endeavour to update this as and when we receive more information. All you need do is press the and a line will pop up giving you the expected deivery date.A Pre-Order can be placed in exactly the same way as a usual order except we will not process payment until we have received these goods in our warehouse. If however you place an order which consists of both 'in stock' and Pre-ordered items, we will process payment just before we dispatch your 'in stock' items.
Exchanges & Returns
Christmas 2008 Returns Policy
In addition to our standard 30 day policy, we have extended our returns policy timescale for goods purchased as Christmas presents. Any goods purchased prior to December 16th 2008 as Christmas presents can be returned to us for an exchange or refund, but must be in our possession by January 15th 2009.
Wrong size? Wrong Colour? Just not what you had in mind? - No worries.
If you are not completely satisfied with your order, you can send all full priced items back to us within 30 days of you receiving your order, for an exchange or full refund (excluding P+P). Please refer to ‘Sale & Discounted Items’ listed below, for our returns policy on these items.
Please note we cannot honor any exchanges or refunds after this 30 day period.
How do I return my order?
1. All items sent back to us (including the boxes/packaging) must be in their ORIGINAL CONDITION i.e. NOT WORN, ALTERED or WASHED and do not tape up or write on shoe boxes. Your return should be packaged with suitable packaging material.
2. To return or exchange an item, please fill out the enclosed form or you can print off a copy here (Exchanges/Returns Form) (this is a PDF document and you will need Adobe Acrobat/Reader installed to view it). Please place this in with your return items.
3. We strongly advise that all goods be returned via a recorded method of delivery (i.e. Royal Mail signed for, Royal Mail Special Delivery or via a courier) and that you get a ‘proof of posting’ certificate from your Post Office or carrier. This will cover you if the goods are lost in the post. Shudoo.co.uk will not be held responsible for any returns that do not reach us and you will remain billed for lost items.
4. Shudoo.co.uk do not cover the cost of returns (unless stated otherwise). To do this we would have to increase the price of our products, which we would really rather not do.
Please send all returns to:
Returns
Shudoo Ltd
Unit C, New Farm
Pickaxe Lane
South Warnborough
Hook, RG29 1SH
Sorry, due to Health & Safety reasons we can not allow customers to drop off their items to our warehouse, under any circumstances.
Refunds will be processed within 30 days of cancellation however it should be much sooner than this. You will receive an email to confirm once the refund has taken place, however it may take a few days to show on your bank statement.
Exchanges will be dealt with as soon as we receive your returned goods. If the exchange is for something of a higher value we may require some of your card details again. Alternative products can be exchanged according to our stock. If we do not have the desired replacement you will receive a full refund and an email confirming this. Please note that there is a postage fee on exchanged items to be sent out.
Sale and Discounted Items
Items on sale or discontinued items can only be cancelled up to 7 working days starting the day after delivery.
Suspected Faulty Goods
In the rare and unfortunate event of your shudoo.co.uk item being faulty, please accept our apologies and contact us to discuss your options.
For UK customers, please return any suspected faulty items via either Royal Mail Recorded Signed For or Special Delivery. On further inspection, in the event that your goods are deemed faulty we will reimburse your return postage fee up to the value of £7.75, back onto your card.
For goods sent back to us via any other methods, whereby we accept responsibility for the postage fees, we will still only be able to reimburse up to the value of £7.75. This does not affect your statutory rights.
For worn, faulty 'Love From Australia' branded stock we aim to repair, and if this is not possible then we will offer a replacement. If neither a repair or replacement is possible, you would then be entitled to claim a refund. This does not affect your statutory rights.
Please note that variations of colour, thickness and texture in double-faced sheepskin are normal due to the natural properties of this material. Returns on sheepskin boots for the reasons noted above cannot be accepted.
Right to Cancellation
In addition to your right to return Products within 30 days, if you are a Consumer (i.e. a natural person who, in contracts to which the Consumer (Distance Selling) Regulations 2000 apply, is acting for purposes that outside his or her business), you have the right to withdraw from your purchase within seven (7) working days of the date the Product is delivered. All customers who cancel under this statutory "cooling off period" shall be entitled to a full refund. Any customers who would like to cancel an order pursuant to this statutory right should contact our customer services team.
Payment Methods Accepted
We currently accept Visa, MasterCard, Visa Debit, Delta, Maestro (Switch), Visa Electron, Solo and American Express (AmEx) cards.
N.B. American Express transactions require additional security checks which could cause a slight delay in processing some orders.
Security
All shudoo.co.uk online purchases take place in a safe environment using the latest security technology to protect our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
All transaction information that is passed to the Protx servers for verification and processing is encrypted using 128-bit SSL certificates: the highest level possible for e-commerce. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing we pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
We take online shopping very seriously and that’s why we are members of ISIS (Internet Shopping is Safe) and IDIS (Internet Delivery is Safe). For Further details of 'Internet Delivery is Safe' please see our 't's & c's' page. You can click on the ISIS and IDIS logos to verify that we are compliant merchants:
3D-Secure
3D-Secure is a culmination of Verified by Visa (VbV) and MasterCard SecureCode (MSC) to further secure CNP (card-not-present) transactions over the Internet. 3D-Secure is just like using chip & pin at an ATM or in a shop – it offers extra identity authentication.
A transaction using Verified by Visa / MasterCard SecureCode will initiate a redirect to the website of your card issuer to authorize the transaction either using private personal details kept by your bank, a user-chosen password, or, more securely, a one-time password.
If you are not already registered for 3D-Secure you will be prompted to do so once you have entered your card details in a transaction. For MasterCard / Maestro / Switch and Solo cards, please register with 'MasterCard SecureCode'. For Visa / Visa Debit / Delta and Visa Electron Cards, please register with 'Verified by Visa'.
(Please right click on either of the icons below and select 'open link in new window')
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
If you are still not convinced about the safety of shopping online, but would like to enjoy the quality of shudoo.co.uk footwear, please call us and place your order over the phone.
Trade Descriptions
We take every care to ensure that the descriptions and specifications are correct at any given time. Colour reproduction is as accurate as the photographic and post production process will allow. However we are aware that with the use of varying VDUs and Internet browsers, slight differences in colour and appearances can occur.
All offers are subject to stock availability.
We reserve the right to end promotions without given notice.
Privacy
Our privacy policy is very simple - we will NEVER share any information that you give us with a third party except to provide you with better service, where we are required to do so by law, or unless stated otherwise.
You may browse the shudoo.co.uk website without entering your personal details. However, at some stages on the website you may be asked for personal information to enable us to reply to any enquiries and/or process your order.
If you register an account with shudoo.co.uk we keep a record of your personal information including name, address, telephone number, e-mail address, and if you place an order, some of your credit card details (i.e. without the CV2 security number). No transactions can take place without the card CV2 number. This information is stored in our database so we may recognise you as a registered customer and to speed up any future orders you place with us.
We also keep a record of your purchases, which enables us to improve our service to our customers. E-mail correspondence is saved so we may track questions or concerns you may have with our products or service.
Any information stored about you by shudoo.co.uk is used only to improve our products and service and we will use your personal information only for:
• Processing orders as effectively as possible
• Business analysis to make your shopping experience with us in the future as quick & as simple as possible.
• Providing you with information about our products and services you have requested.
shudoo.co.uk will share your personal information only:
• With service providers who aid us in delivering our products and services to you. This includes:
• Outside companies who distribute e-mails or products on our behalf.
• Protx (online credit card processing service)
In each instance, we provide them with the minimum amount of information required for them to perform their tasks.
Unlike most other mail-order companies, shudoo.co.uk do not participate in the selling, renting or in any other way sharing of your personal information, including e-mail addresses, with other companies.
If you wish to remove your name from our Newsletter list, please simply click on the unsubscribe link at the bottom of any of our Newsletter e-mails.
To discuss removing yourself from our lists, please contact us via the methods stated on our ‘Contact’ page.
Cookies
A cookie is a small information file that is sent to your computer and is stored, sometimes temporarily, on your hard drive. We use cookies so you can use the shopping basket facility; and if you have registered with us then your computer will store an identifying cookie which will remember and display your registered forename on return visits. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
All prices on this website are inclusive of VAT.
All stock is held in the UK and shipped from our UK warehouse. Please beware of foreign websites where you may have to pay import duty and VAT on top of the order and delivery price.
Please note we DO NOT ship to outside of Europe
EmailNews
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Please sign up for the latest news and promotions.
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